This Master Subscription Agreement ("MSA") supplements the Terms of Service and governs paid use of Plantburgh Portal, operated by Plantburgh® LLC. The MSA takes effect when Provider upgrades from the Free tier to a paid tier, or otherwise initiates payment for the Service.
Plantburgh publishes current tier pricing on the marketing site and in the in-app Settings → Billing screen. Pricing changes take effect on the next renewal cycle and require 30 days' notice before applying to existing subscriptions.
| Tier | Monthly base | Per-seat add-on | Platform Fee on GMV |
|---|---|---|---|
| Free | $0 | n/a (solo only) | 2.5% |
| Starter | $79 | $29 / seat | 2.0% |
| Pro | $149 | $39 / seat | 1.5% |
| Business | $349 | $49 / seat | 1.0% |
| Agency | $499 | $39 / seat | 1.0% |
| Enterprise | $999 | $29 / seat | 1.0% |
Founder and Lifetime grants bypass subscription fees and Platform Fees per separate written grant. VIP tier bypasses subscription fees but pays a 1.0% Platform Fee.
The "Platform Fee" is the percentage of Gross Merchandise Value (GMV) processed through Stripe Connect that Plantburgh deducts from each successful payment as the Stripe Connect application_fee_amount. Provider receives the GMV less the Platform Fee less Stripe's standard processing fees. Refunds and chargebacks reverse the Platform Fee proportionally.
Provider authorizes Plantburgh and Stripe to charge the payment method on file for the recurring monthly subscription fee, applicable per-seat fees, and any usage-based charges (e.g., AI overage). Failed payments trigger a grace period and retry sequence. After approximately 21 days (typically four retry attempts), the account auto-downgrades to the Free tier or, at Plantburgh's discretion, is suspended. The auto-downgrade behavior is governed by the platform's `autoDowngradeEnabled` setting and may be adjusted with notice.
Subscriptions auto-renew monthly unless cancelled before the renewal date. Provider may cancel at any time via Settings → Billing or by written notice to billing@plantburgh.com. Cancellation takes effect at the end of the current billing period. No prorated refunds for partial months unless required by law or specifically negotiated. Provider Data is retained for 30 days after cancellation for export, then permanently deleted, except where law requires longer retention (financial records: 7 years).
Subject to Provider's compliance with these Terms and the MSA, Plantburgh grants Agency- and Enterprise-tier Providers a non-exclusive, non-transferable, revocable license to (a) replace Plantburgh branding with Provider branding on Provider-Client-facing surfaces; (b) use Provider domains via DNS configuration; and (c) display Provider as the apparent service operator. The white-label license does not transfer ownership of the Service, the underlying technology, or the Plantburgh brand. Provider remains contractually bound to Plantburgh under these Terms regardless of consumer-facing presentation.
Required disclosures. Provider must include payment-processor disclosures (Stripe), security incident disclosures, and AI-output disclaimers as required by law and Plantburgh's policies. Plantburgh reserves the right to require attribution where legally or operationally necessary.
Plantburgh targets 99.5% uptime for the Service measured monthly, excluding scheduled maintenance windows, force majeure, and third-party service outages (Firebase, Stripe, SendGrid, Anthropic, Twilio). If uptime falls below 99.5% in any calendar month, affected paid subscribers may request a pro-rata credit (capped at the monthly subscription amount) within 30 days. Enterprise-tier Providers may negotiate a separate, custom SLA.
Plantburgh owns the Service, its software, branding, and aggregated/de-identified analytics. Provider owns Provider Data. Feedback and suggestions Provider sends to Plantburgh are licensed perpetually to Plantburgh for product improvement.
Each party will protect the other's non-public information using reasonable care. This obligation survives termination for [PLACEHOLDER — e.g., 3 years].
Either party may terminate for material breach not cured within 30 days of notice. Plantburgh may suspend immediately for non-payment, security incidents, or breach of the Acceptable Use Policy. On termination, Provider may export Provider Data within [PLACEHOLDER — e.g., 90 days].
The warranty disclaimer, indemnification, and limitation-of-liability provisions of the Terms of Service apply to this MSA. Plantburgh's total liability under this MSA shall not exceed the amount Provider paid Plantburgh in the 12 months preceding the claim. Plantburgh is not liable for miscalculations, missed appointments, or financial losses resulting from Provider's use of the Service.
This MSA is governed by the laws of the Commonwealth of Pennsylvania. Disputes shall be resolved through binding arbitration in Pittsburgh, Pennsylvania, under the rules of the American Arbitration Association, with class-action rights waived. Small-claims court actions under \$10,000 may be brought in Allegheny County, Pennsylvania.
The founder-retention clause in the Terms of Service is incorporated into this MSA and survives any change of control of Plantburgh.
If conflict arises among these documents, order is: (1) signed enterprise order form, (2) this MSA, (3) Terms of Service, (4) Privacy Policy, (5) Acceptable Use Policy.
Email: legal@plantburgh.com · Plantburgh LLC, Pittsburgh, PA.